EVENTSHADES.COM warrants to the original retail purchaser who provides a dated sales receipt/invoice, each part of our tent frames (hardware only) to be free from defects in material or workmanship for a period of ONE, THREE or FIVE years (depending on the model) after the date of original purchase. This warranty applies only for normal and expected uses, as determined by the manufacturer. EventShades obligation and liability under this warranty is limited to the repair or replacement (at its option) of the product or its parts, after its own review and examination.
WARRANTY RETURN ADVISORY — Before returning any part or product to EventShades, please contact us to obtain specific warranty return shipping instructions. All shipping costs must be paid by the purchaser, and EventShades is not responsible for products damaged in transit.
CONDITIONS — This warranty shall be void as to any product which has been altered or modified in any manner. This warranty does not apply to damages caused by wind, rain, or other forces of nature, nor to accidental or deliberated damage of the product, nor to use of the product that does not conform with the product instructions. This express warranty is provided in lieu of all other warranties, expressed or implied.
TO CLAIM YOUR WARRANTY
To request a warranty claim, contact us by email at firstname.lastname@example.org or via phone at (855) 346-2690.
*A copy of your original sales receipt will be required.